Privacy Policy

Effective Date: 10 July 2025

Care Lumen LLC (“Care Lumen,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) products and services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information that identifies you directly, such as:

• Name
• Email address
• Company name
• Job title
• Phone number (if provided)
• Login credentials

b. Usage Data

Information about how you access and use our Services, including:

• Browser type
• IP address
• Device information
• Pages visited and actions taken
• Date/time of access

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Respond to customer support requests
• Communicate with you about your account or updates to our Services
• Comply with legal obligations
• Analyze usage trends and monitor performance

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers who help us operate and support the Services (e.g., cloud hosting, analytics)
• Legal Authorities when required by law or to protect our rights
• Affiliates and business partners, as needed for business operations, under confidentiality agreements

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
 

5. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict our processing
• Withdraw consent (if applicable)
• File a complaint with a data protection authority

To exercise these rights, contact us at hr@carelumen.com.
 

6. International Users

If you are located outside the United States, please note that your information may be transferred to, processed, and stored in the United States. We will take appropriate safeguards to ensure your data is protected in accordance with applicable laws.
 

7. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please review it periodically.
 

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Care Lumen LLC
Email: hr@carelumen.com